<h1>We're here to help<br /></h1> <p>Welcome to Discgear Support. The Discgear support team is here to help you solve your problems and find answers to your questions.&nbsp; Please browse or search the forums for general assistance.</p> <p><strong>Submit a ticket by emailing us at <a href="mailto:support@discgear.zendesk.com">support@discgear.com</a>.<br /><br />If you would like to track your support tickets online you will be required to <a href="https://www.discgear.com/User/Login.aspx?ReturnUrl=../zendesk" title="Login to Discgear.com">login to Discgear.com</a> first.&nbsp;</strong> If you do not yet have an account, please create one and return to this site..&nbsp;</p> <h4><br /></h4> <h4><strong>DiscwareOnline.com Users</strong></h4> <p><strong> </strong></p> <p>Your DiscwareOnline.com account does not automatically give you access to log on at Discgear's support site.&nbsp; <strong>Submit a ticket by emailing us at <a href="mailto:support@discgear.zendesk.com">support@discgear.com</a></strong>. To track your support tickets online, please <a href="https://www.discgear.com/User/Login.aspx?ReturnUrl=../zendesk" target="_blank">create a Dicsgear.com account</a> first, if you do not already have one.&nbsp; We hope to remove this extra step very soon.</p> <h4>Discware Lite Users&nbsp;</h4> <p>If you registered your copy of Discware Lite <a href="https://www.discgear.com/User/Login.aspx?ReturnUrl=../zendesk" target="_blank">here</a>, you will be kept in touch for future releases and updates.&nbsp; <strong>Submit a ticket by emailing us at <a href="mailto:support@discgear.zendesk.com">support@discgear.com</a></strong>. If you do not already have a<a href="https://www.discgear.com/User/Login.aspx?ReturnUrl=../zendesk" target="_blank"> Discgear.com account</a>, please <a href="https://www.discgear.com/User/Login.aspx?ReturnUrl=../zendesk" target="_blank">create one</a> to track your support tickets online.</p> <p>&nbsp;</p> <h1>Using Help Resources</h1> <p>Discgear's help resources are always accessible in the sidebar of your Support home page.&nbsp;&nbsp; If there is something you'd like to see that's not here yet, <a href="http://support.discgear.com/forums/29760/entries" target="_self">post a feature request</a>!&nbsp; We'd love to hear your feedback.</p> <ul> <li><strong>Getting Started</strong> New to Discgear?&nbsp; Check out our<a href="http://twitter.zendesk.com/forums/10711/entries"> </a><a href="http://support.discgear.com/forums/30050/entries/18868" target="_self" title="Getting Started"><span style="text-decoration: underline;">Getting Started</span></a> articles to get a feel for the basics.</li> <li><strong>How-To Information</strong> If you're not sure how to do something, find it <a href="http://discgear.zendesk.com/search" target="_self" title="Search"><span style="text-decoration: underline;">here</span></a>!&nbsp; If you can't find it, try using the search box.</li> <li><strong>Trouble Shooting</strong> Check out <a href="http://discgear.zendesk.com/forums/30050/entries" target="_self" title="common problems"><span style="text-decoration: underline;">common problems,</span></a> and how to resolve them</li> </ul> <p>&nbsp;</p> <h1>What's New?<br /></h1> <p><strong>All in one help: </strong>Before, our help resources were scattered.&nbsp; Now, they're all in one place. Use search to find what you need, or browse our help articles.&nbsp; Find out about known problems, how to report problems, submit and check on requests, all from your Support home page.</p> <p>&nbsp;</p> <p><strong>Important Announcements<span style="font-weight: normal;">: When you click Help from the Discgear website, you'll be taken to your Discgear Support home page. The home page will always have the latest announcements and updates from the Support team.</span></strong></p> <p>&nbsp;</p> <p><strong>Ticket Accessibility and History:</strong> Discgear's new Support home gives you access to your requests in one place.&nbsp; You can submit a new request, check on existing requests, and even see closed requests. All of your support requests are linked to your Discgear.com account, so we have a working account history for every person who has submitted a request for help.&nbsp; This means we always know what's going on with your account, and you only need to submit one request for help.</p> <p>&nbsp;</p> <p><strong>Support Groups:</strong> Discgear Support is divided into groups to resolve requests as quickly as possible.&nbsp; Our Discware Lite, Discware Online, and Discgear.com groups provide specialized support for each category of requests to give you fast answers when you need them.</p> <p>&nbsp;</p> <p>&nbsp;</p> 2009-01-16T14:56:42-06:00 discware forum lite login logon support 29757 1564 18672 true true true true 0 Michael Brown 197267 2009-06-03T13:29:03-05:00