Placing an Order

Step 1: Shopping Bag

Order products
Add the products you would like to purchase to your Shopping Cart. To review a product's detail information, simply click on the product's name. To change any quantity, make your adjustment and click "Update SUbtotal." To remove any product, click "Delete." To continue browsing, click "Keep Shopping."

Step 2: Checkout
You're finished browsing and your Shopping Bag contains everything you want to order, in the correct quantities. It's time to click "Proceed to Checkout."

Step 3: Sign In

First-Time Customers
First-time customers must set up a Discgear.com account to place an order. Please note that Discware Online accounts are separate. You cannot login to Discgear.com with your Discware Online account unless you have set them up to be identical. When your account information is complete and correct, click "Create Account."

Returning Customers
If you have ordered in the past, you need to input your email address and password and click "Login." If you forgot your password, input your email address and we'll send you your password by email. For security reasons, we cannot provide your password over the phone. However, we can reset your password and you can logon at a later date and reset your password.

Step 4: Shipping Address
Discgear.com will ship your ordered products to one address. We'll ship anywhere in the U.S. to physical address types only (NO P.O. BOXES PLEASE). In addition, Discgear.com will ship to any U.S. Military address type, however, these orders must be placed via phone at 1.800.388.7597.

Step 5: Shipping Method
Depending on where you are shipping your products, you'll need to tell us which method to use for each of your shipments. Choose Ground, Three Day, Two-Day, or Overnight Delivery.  When you're finished, click "Continue." For shipping method options, expected delivery times, and shipping costs for each address type, please refer to the charts below.

• Orders received by 3:00 p.m. CST are usually processed the same day
• Orders received after 3:00 p.m. CST are usually processed the next business day
• All orders placed after 3:00 p.m. CST on Fridays are typically shipped by the close of business on Monday
  

Continental US: Service via UPS

Alaska and Hawaii * : Serviced via UPS AIR Service Only

We cannot ship to P.O. BOXES. A physical address that UPS can deliver to must be provided. Failure to do so may result in the delay of your order.

Shipping Restrictions
Certain destinations are only serviced by select shipping methods. Depending on the shipping address you specify, you will be offered shipping method options that are valid for that address type.

Step 6: Payment Information

Credit Cards
Discgear.com accepts MasterCard, Discover, and Visa. Choose a credit card type, enter a credit card number, expiration date, and name as it appears on the credit card. The billing address for the credit card must match the address where that credit card statement is sent. Please enter your credit card's Security Code for your protection.  When your card information is complete and correct, "Continue".

Step 7: Submit Your Order
You must press the "Place Order" button to complete and place your order. Please click "Place Order" only once to prevent duplicate payments. You will receive an order acknowledgment screen once the payment has been completed. Please be patient as this process may take a couple of minutes depending on your browser connection.

Step 8: Order Confirmation
You will receive an order confirmation via email that summarizes your order and each time we ship a portion of your order, we'll notify you by email. Remember that you can check the status of your order online -- anytime -- from Your Account.
When you place an order with Discgear.com, we get the order fulfillment process moving right away. So if you need to change or cancel an order, please contact us by phone as soon as possible. You can call us toll-free at 1.800.388.7597 -- Monday through Friday 8:00AM - 5:00PM CST. When you call, be sure to have your order number ready to give to the Customer Service Representative.

Please keep in mind that we can't cancel or affect an order once it has entered the shipping process, which happens just a few hours after you place your order. That's why it's important to contact us regarding any problems or changes by phone right away -- before we start to process your order.

Phone Orders
If you'd rather place your order by phone call us toll-free -- Monday through Friday 8:00AM - 5:00PM CST at 1.800.388.7597.